Last 12 months uptime

100.00%
EU platform uptime last 12 months
(Jun 2022 - May 2023)

Current status

Normal

Past incidents

This Week
Jun-5, 11:57pm
[closed] Since 23:57 UTC we are investigating an issue involving the Email Messaging component. Our engineering team is working to resolve the issue. We will update our status page with additional affected components (if necessary) as soon as we have more information. Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
Jun-6, 12:19am

This incident has been resolved.


Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Jun-5, 9:33am
[closed]
Since the 04/06/2023 at 02:00 UTC, we are investigating an issue involving Web data tracking.


Our engineering team has identified the source and is currently working to resolve the issue. 


We will update our status page with additional affected components (if necessary) as soon as we have more information.


Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Jun-5, 9:58am

Our engineering team deployed an optimization. We are currently monitoring the system.


Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Jun-5, 10:31am

This incident has been resolved.


Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Last Week
Mobile Messaging Web Notifications Email Messaging SMS Messaging
Jun-1, 9:23pm
[closed]

Between June 1 21:23 UTC and June 5 18:23 UTC, automations and journeys may have failed to send messages successfully.

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns. 

Jun-5, 6:23pm

This issue has been resolved. 

Please feel free to contact Airship Technical Support at support.airship.com if you have any questions or concerns.  

Week of 04/30/2023
May-4, 8:10am
[closed]
Since 08:10 UTC, we are investigating an issue involving the go.airship.eu component. Our engineering team is working to resolve the issue. We will update our status page with additional affected components (if necessary) as soon as we have more information.

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
May-4, 8:16am

Since 08:10 UTC, we are investigating an issue involving go.airship.eu that is resulting in Segment page not properly loading.

Our engineering team is working to resolve the issue. We will update our status page with additional affected components (if necessary) as soon as we have more information.

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

May-4, 9:12am

This issue has been fixed. We are currently monitoring our system.

The investigations we have carried out indicate that message delivery using segmentation was also affected by this incident. 

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

May-4, 9:43am

This incident has been resolved.

Please feel free to contact our Airship Technical Support at https://support.airship.com if you have any questions or concerns.

May-3, 8:59pm
[closed]
We are currently investigating an issue that is resulting in delays when creating and updating named users. Our engineering team is working to identify and resolve this issue.
We will update our status page as soon as we have more information.
Please, feel free to contact our Airship Technical Support at https://support.airship.com, if you have any questions or concerns.
May-3, 9:33pm

Our engineering team has found the source of the issue, and deployed a fix. We are currently monitoring the system.

May-3, 9:40pm

This incident has been resolved.

Week of 04/16/2023
Apr-21, 8:28am
[closed]
Since 08:28 UTC, we are investigating an issue involving the Performance Analytics component. Our engineering team is working to resolve the issue. We will update our status page with additional affected components (if necessary) as soon as we have more information.

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
Apr-21, 8:38am

We are investigating an issue resulting in Performance Analytics not being accessible since 04/20/2023 23:59:59 UTC. Our engineering team is working to resolve the issue. We will update our status page with additional affected components (if necessary) as soon as we have more information.

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Apr-21, 8:54am

The issue has been identified and a fix has been implemented.

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Apr-21, 9:04am

A fix has been implemented and we are currently monitoring the results.

Clearing the browser's cache may be needed in order for it to work.

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Apr-21, 9:36am
This incident has been resolved.

Please feel free to contact our Airship Technical Support at https://support.airship.com if you have any questions or concerns.
Week of 04/09/2023
Mobile Messaging
Apr-14, 1:16am
[closed]
We are looking into an issue where some projects may not be able to send iOS messages. In the meantime, affected projects can reconfigure their iOS platform to get back up and running manually.

For affected projects, iOS notifications may have failed to be delivered and the option to send messages to iOS devices was removed from the Airship Go Dashboard. The issue started around 22:48:31 UTC on 13 April. We will update soon with more information.

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
Apr-14, 1:48am
Our engineering team has found the source of the issue. We are currently monitoring the system.
Apr-14, 2:40am
This incident has been resolved.

Please feel free to contact our Airship Technical Support at https://support.airship.com if you have any questions or concerns.
Apr-13, 10:11am
[closed]
Since 10:11 UTC, we are investigating an issue involving data collection & processing. Our engineering team is working to resolve the issue. We will update our status page with additional affected components (if necessary) as soon as we have more information.

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
Apr-13, 10:45am

We are currently investigating an issue that is causing a delay in our ability to process device registration in real-time since around 8:55 UTC. The delay is approximately 1.5 hours.

All other services, including notification delivery, are working as expected at this time.

Our engineering team is working to identify and resolve this point.

We will update our status page as soon as we have more information.

Please, feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.


Apr-13, 10:51am

Our engineering team has found the source of the issue. We are currently monitoring the system.

Apr-13, 11:18am

This incident has been resolved.

Please feel free to contact our Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Week of 03/26/2023
Apr-1, 4:06pm
[closed]
Since 9:06 AM Pacific time, we are investigating an issue involving go.airship.eu that is resulting in Journey maps not properly loading. Our engineering team is working to resolve the issue. We will update our status page with additional affected components (if necessary) as soon as we have more information.

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
Apr-1, 6:50pm

Our engineering team has found the source of the issue. We are currently monitoring the system.

Please, feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.


Apr-1, 7:02pm

This incident has been resolved.

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

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